At Castlemore Pediatric Clinic, we are dedicated to providing compassionate, high-quality medical care for children. Our experienced team of pediatricians and healthcare professionals work closely with families to support every stage of your child’s growth and development.
At Castlemore Pediatric Clinic, we take the confidentiality of our patients’ health information extremely seriously. We will not release any details regarding patients’ health information without prior consent from the parent/guardian, unless required by law.
Castlemore Pediatric Clinic is fully compliant with The Ontario Government’s Personal Health Information Protection Act. Our electronic medical records system is protected against loss of data and unauthorized access.
Administrative staff will not disclose information about results over the phone unless instructed to do so by the physician.
Appointments can be booked via phone, email or through the online portal.
We require 24 hours notice to cancel or reschedule a doctor's appointment. Late cancellations may be subject to a fee of $75 for general pediatrics appointments and $150 for specialist appointments.
At Castlemore Pediatric Clinic, we have zero-tolerance policy regarding abusive or violent behavior. Any mistreatment of our staff or doctor, will be taken seriously and may result in termination of services.
Correspondence via email should be for administrative purposes only. Any information transmitted to us via email will be at your own risk and we will not be held liable. Any medical concerns should be discussed with the Physician during the appointment.
If the patient is a newborn, please know that the health card number provided by the hospital is only temporary and you must register with OHIP as soon as possible to obtain a valid permanent health card.
1. OHIP does not cover for all services provided in the office.
2. Some of these services include complete insurance medicals, travel advice, certain vaccines not covered by OHIP, transfer of medical records etc.
3. If you have private health insurance that covers these services, we will bill you for the service and provide you with an official receipt. You may use the receipt to claim the amount from your insurance provider.
1. We are a community partner with the TMU school of medicine. So, there will be learners from various levels (medical students, residents) present from time to time.
2. You have the right to request a learner not be present during the appointment. Though, we would appreciate your co-operation in training the next generation of medical staff.
3. Learners also have the responsibility to uphold all legal aspects of the patient/physician confidentiality.
